Returns & Refund Policy

At Hollie Pollie LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible products within 30 days of delivery for a refund or exchange.

Return Eligibility:

To qualify for a return:

• Products must be new, unused, and in their original condition.

• Video games, consoles, and accessories must remain factory sealed.

• All original packaging, manuals, inserts, and accessories must be included.

• Proof of purchase is required.

Non-Returnable Items:

The following items are not eligible for return:

• Downloadable content (DLC), digital products, subscriptions, or promotional codes.

• Items damaged due to misuse, neglect, improper handling, or customer modification.

• Clearance, discounted, or final sale items.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact Hollie Pollie LLC within 7 days of delivery and provide clear photographs of the damage.

Eligible damaged or defective items may be replaced or refunded at our discretion.

Refund Process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Please allow several business days for the refund to appear on your account, depending on your payment provider.

Return Shipping:

Customers are responsible for return shipping costs unless the item was received:

• Damaged

• Defective

• Incorrect due to our error

For approved cases involving damaged, defective, or incorrect items, return shipping costs will be covered by Hollie Pollie LLC.

Contact Us:

If you have any questions regarding returns or refunds, please contact our customer support team for assistance.